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terms & conditions

appointments

Please arrive 10 minutes prior to your appointment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.

CANCELLATIONS

To cancel or change an appointment, a minimum of 24 hours notice and 72 hours for packages is required, otherwise a 50% charge may be implemented. Appointments missed will be at full charge.

COURSES

All courses must be paid in full at time of booking and completed within 6 months. Courses are non-refundable. Missed appointments may result in treatments deducted from your course.

DEPOSITS

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment made in accordance with the cancellation policy.

GIFT VOUCHERS

Available for appointments and products. Vouchers are non-refundable and must be produced at the time of your treatment. Vouchers are valid for six months from date of purchase. Our expert team will be delighted to assist if you need advice.

ELECTRONICS

We ask that all handheld electronics are turned off for the relaxation of all clients.

PRICES

Our prices are subject to change without notice. E&OE.

REFUNDS & EXCHANGES

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Moi Estetika. We will not accept for exchange or refund on any item which has been used or not in the exact same condition as it was purchased. 

GET IN TOUCH

TRADING HOURS

mon – thu: 08:00 – 17:00

friday: 08:00 – 16:00

saturday: 08:00 – 13:00

sunday: closed

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